LoloStyl

1. Information We Collect

To provide you with exquisite gemstone jewellery across India, we collect information that you voluntarily share:

• Personal identification – name, email address, phone number, shipping/billing address, date of birth (for age verification and astrological preferences, if shared).
• Order & payment details – product preferences (gem type, metal, size), UPI ID / card information (processed via PCI-DSS compliant gateways like Razorpay & PayU; we never store full card numbers).
• Technical data – IP address, browser type, device identifiers, and shopping behavior to improve your experience.
• Communication – any correspondence via email, WhatsApp or live chat regarding custom jewellery or support.

2. How We Use Your Information

Your data helps us deliver a seamless jewellery shopping experience while honoring Indian legal standards:

• Process & ship your handcrafted gemstone orders (rings, earrings, pendants) across India including West Bengal, Delhi, Mumbai, and Jaipur.
• Personalize product recommendations and notify you about heritage collections or limited gemstone drops (opt-out anytime).
• Prevent fraud, verify age (minimum 18 years with guardian consent for users below 18), and manage returns/exchanges.
• Improve our website performance, inventory planning, and customer service.
• Comply with tax, invoicing, and anti-money laundering regulations under Indian law.

Marketing communications: we request consent before sending promotional emails/SMS. You can unsubscribe via link in emails or contacting contact@lolostyle.com.

3. Sharing & Disclosure

LoloStyl never sells or rents your personal data. We may share limited information only for legitimate business operations:

• Service partners: trusted delivery agents (Delhivery, India Post, etc.), payment gateways, IT cloud providers (AWS India region), and gemstone certification labs – all under strict confidentiality agreements.
• Legal obligations: to comply with court orders, law enforcement requests, or to protect rights and safety of LoloStyl and its customers.
• Business transfers: in the event of merger or acquisition, your data will remain protected under same privacy commitments.

We use Google Analytics to understand traffic; Google may collect anonymized data per their policies. You may opt-out via browser add-ons.

4. Data Security & Retention

We implement robust security measures including SSL encryption, restricted access, regular vulnerability scans, and internal audits. Your payment data is tokenized.

We retain personal information as long as necessary to fulfill orders, maintain legal records (as required by Indian tax laws — typically 7 years for invoices), resolve disputes, and enforce agreements. After that, data is securely anonymized or deleted.

5. Cookies & Tracking Technologies

Our website uses essential cookies for cart functionality and security. We also use analytical cookies (e.g., session preferences) to improve navigation. You can manage cookies via browser settings; however disabling may affect some features.

Third-party cookies from payment partners or social media platforms may also be used. By continuing to use LoloStyl, you consent to our use of cookies as described in this policy.

6. Your Privacy Rights (Indian Users)

Under Indian IT Rules and the Digital Personal Data Protection Act (once enforced), you have the right to:

• Access & correction: Review or update your personal data by logging into your account or emailing us.
• Withdraw consent: Opt out of marketing or request deletion (subject to legal retention).
• Data portability: Receive a copy of your data in a structured format.
• Grievance redressal: Lodge a complaint with our Grievance Officer (details below).

To exercise your rights, contact our Grievance Officer via the details given in section 10. We will respond within 30 days as mandated.

7. Children's Privacy

Our gemstone jewellery is marketed towards adults (18 years and above). We do not knowingly collect data from minors. If a parent/guardian believes we have inadvertently collected information of a child under 18, please contact us, and we will delete it promptly.

8. Third-Party Links

Our website may contain links to gemstone blogs, payment partners, or social media. LoloStyl is not responsible for the privacy practices of external sites. We encourage you to read their policies.

9. Updates to This Privacy Policy

We may revise this policy as we grow and to comply with evolving Indian regulations. Material changes will be notified via prominent banner on our homepage or email. The "Last Updated" date reflects the latest version.

10. Grievance Officer & Contact (India)

As required under the Information Technology (Intermediary Guidelines) Rules, 2011 and the Consumer Protection (E-Commerce) Rules, 2020, LoloStyl has appointed a Grievance Officer to address privacy concerns, data discrepancies, and policy inquiries.

For all privacy-related requests (access, correction, deletion, or complaints), please contact Mr. Subhayu Dalal directly. We aim to resolve all concerns within 2 business days, and in any case within the statutory 30-day period.